Dispute a result
How vendors can challenge a published lab result.
Any vendor can dispute a published result. Here is how it works.
- Email us from an address at your company’s domain with the lab report URL and the reason for the dispute.
- We send the retained, still-sealed half of the original sample to a second ISO/IEC 17025-accredited lab.
- Both results are published side by side on the lab report page, along with your response, word for word.
- If the second lab does not confirm the original result, we correct the score and log the correction publicly.
Vendors receive every failed result 7 days before publication, with the full certificate of analysis, so most disputes can start before anything is public.
Frequently asked questions
How long does a dispute take?
We acknowledge within 48 hours. The retained sample goes to a second accredited lab and both results are published together, typically within three to four weeks.
Who pays for the second test?
KratomSource. If the second lab does not confirm the original result, we correct the score and log it publicly.